Frequently Asked Questions
Our FAQ page has the answers to a few of the questions we hear from our customers the most. If you don't see the answer to your question below, head to our Contact page to drop us a line or give us a call today!
When can I move in?
Move-in anytime during normal access hours as long as space is available.
How much notice needs to be given before I move out?
We require a 30-day notice before you move out.
What type of documentation do I need to rent a space?
We require a government-issued photo ID (example: driver’s license, state ID, or passport).
Do I need to sign a long-term lease?
No, we rent on a month-to-month basis unless the customer requests otherwise.
How do I make a payment?
Set up Autopay with CC or ACH. Make a payment on website by clicking on the make a payment link. Use onsite payment Dropbox or mail payments. * Late fees will not be waived for payments received lost or late in mail.
What forms of payment do you accept?
Checks, money orders, cash, VISA, MasterCard, AMEX, and Discover.
What items am I not allowed to store?
Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have questions regarding a specific item.
Do you have handcarts and dollies available at your facility?
Yes, we have blue flatbed dollies that are available in our temperature-control buildings that are accessible to our temperature-control customers.